Public offer

1. Terms and definitions

• 1.1. The Provider is the owner of the Platform, supplying information technology services that support ticket purchases. Its details are given in section 8.
• 1.2. The Platform is the software system available at showgo.tj, intended for selecting, booking and paying for tickets.
• 1.3. Acceptance is the Customer's full acceptance of the terms of the Offer by paying 100% of the Order. From the moment of payment the Agreement is deemed concluded.
• 1.4. A Ticket (Electronic ticket) is a digital document with a QR code confirming the right to attend the Event.
• 1.5. The Organiser is the party responsible for holding the Event. The Provider is not the organiser unless expressly stated otherwise.
• 1.6. The service fee is the charge for the Platform's services (booking, processing, ticket generation). It is treated as the Provider's income and is not refunded once the service has been rendered (the ticket has been sent).
• 1.7. Actual costs incurred (ACI) are the Provider's costs of carrying out the transaction, bank fees and administering the refund. The amount of ACI is stated in the refund terms on the order page.

2. Subject of the agreement

• 2.1. The Provider gives the Customer access to the Events database, tools for choosing seats, a secure payment system and automatic delivery of electronic tickets.
• 2.2. The Customer undertakes to pay the face value of the ticket and the service fee in the manner set out in this Agreement.
• 2.3. The Provider's services are deemed rendered in full at the moment the Ticket is sent to the Customer's email address or placed in their personal account.

3. How the agreement is concluded

3.1. To purchase a ticket, the Customer:

• selects an Event on the showgo.tj website;
• provides current contact details (full name, phone number, email);
• pays for the Order within the reservation period stated at checkout.

3.2. After payment the Ticket is sent automatically to the email address provided. If payment is not made in time, the reservation is cancelled.

4. Rights and obligations of the parties

4.1. The Provider undertakes to:

• keep seat availability data up to date;
• maintain the confidentiality of the Customer's personal data;
• inform the Customer about changes in the status of the Event (cancellation or postponement) through the website or mailings.

4.2. The Customer undertakes to:

• read the terms of the Offer before paying;
• keep the ticket received safe and prevent it from being copied by third parties.

4.3. The Provider has the right to:

• cancel unpaid orders;
• set the service fee individually for each event;
• by agreement with the Organiser, change the pricing policy for selling Tickets, including ticket prices and the service fee, at any time and without prior notice. The current price is shown in the order at the moment it is placed; a change does not apply to orders that have already been paid for.

5. Refund and exchange rules

• 5.1. General provisions. Expired or unused tickets are non-refundable.
• 5.2. Refund at the Customer's initiative. If the Customer cancels within the period stated in the refund terms on the order page, the face value of the ticket is refunded less the ACI. The service fee is not refunded.
• 5.3. Cancellation of the Event. The full face value of the ticket is refunded. The service fee is not refundable, as the booking service has in fact been rendered.
• 5.4. Postponement or replacement. The Customer may use the ticket on the new date or request a refund of the face value (less the ACI if the funds have already been transferred to the Organiser).
• 5.5. Limitation of liability. If the ticket funds have already been transferred to the Organiser, the Provider supplies the Organiser's contact details so that the Customer can approach them directly.

6. Liability

• 6.1. The Provider is not responsible for the quality or content of the Event, or for whether it takes place at all. Those obligations rest with the Organiser.
• 6.2. The Provider is not liable for the Customer's mistakes when entering data, or for the operation of third-party mail services and banks.
• 6.3. A ticket grants the right to a single entry. The risk of the ticket being copied rests with the Customer.

7. Other terms

• 7.1. By paying for the Order, the Customer consents to the collection and processing of personal data in accordance with the personal data legislation of the Republic of Tajikistan. The processing terms are described in the privacy policy.
• 7.2. The parties are released from liability in the event of force majeure (natural disasters, acts of state authorities, epidemics).
• 7.3. All disputes are settled through negotiation and, failing agreement, in the manner prescribed by the legislation of the Republic of Tajikistan.

8. Provider details

Company

To be published once confirmed

Registration details

To be published once confirmed

Address

To be published after confirmation

Bank details

To be published once confirmed

Website

showgo.tj

Support

The support section on showgo.tj